This Refund Policy (this "Policy") forms part of, and must be read together with, the User Agreement (in particular its refund, billing, and automatic-renewal articles) and the Privacy Policy. It explains how payments for Artemis Group Tools ("Artemis," "we," "us," "our") are handled, and it applies to every purchase of, or payment for, the Artemis software and related online services, however the purchase is structured. Where this Policy and the User Agreement address the same subject, they are intended to be read consistently, and together they state the entirety of our refund practices. No statement outside this Policy and the User Agreement — including any Discord message, support reply, community post, or marketing material — modifies this Policy or creates any refund right.
ALL SALES ARE FINAL. NO REFUNDS ARE GIVEN, EXCEPT WHERE A REFUND IS REQUIRED BY APPLICABLE LAW.
If you are a consumer in the EU, EEA, or UK, Sections 15 and 16 describe your 14-day statutory withdrawal right and non-excludable quality rights; if you are in Australia, Section 17 describes consumer guarantees that cannot be excluded. This Policy never limits those rights.
That first sentence is the default rule of this Policy; everything that follows explains it, applies it to each kind of purchase, and preserves the narrow protections that applicable law does not permit us to alter. Nothing in the remainder of this Policy creates any refund right that the first sentence does not; the sections below describing unauthorized-charge resolution (Section 12) and billing-error correction (Section 13) are payment-integrity processes, not exceptions to the no-refund rule, and the sections addressing particular jurisdictions (Sections 15 through 18) preserve only rights that the law of those jurisdictions does not allow to be waived. A free trial is ordinarily available so that you can evaluate Artemis before paying anything (Section 4); we encourage every prospective customer to use it.
Except as expressly provided in this Policy, as expressly stated in the applicable checkout or plan-change flow, or as required by applicable law, all fees and payments for Artemis are final and non-refundable. This rule applies equally and without distinction to:
Artemis is digital software that is license-bound to your device and delivered and activated immediately upon purchase (see Section 5). You acknowledge and agree that you are not entitled to any refund, credit, exchange, or offset for any unused or partially used period, change of mind, dissatisfaction, unmet expectations, discontinued use, account closure, or loss of access to or enforcement action by any third-party platform, and that Section 10 sets out a non-exhaustive list of further circumstances that never create a refund right. Cancellation of a Subscription is not a refund and does not entitle you to one (Section 8). We do not provide partial, prorated, or unused-time refunds for a Billing Period that has already begun.
This no-refund rule is stated in this Policy and in the User Agreement, both available to you before purchase, and is presented at the point of sale before you complete your purchase; your purchase is conditioned on your acceptance of it.
We offer a free trial, and trial keys through our community Discord, so that you can fully evaluate Artemis on your own setup — including its features, its performance, and its compatibility with your device — before paying anything. Trial Access, when available, is the intended way to evaluate Artemis before you buy, and where Trial Access is available, using it is the best way to confirm that Artemis fits your needs before purchase. Choosing to purchase without first using Trial Access does not enlarge your refund rights.
Artemis currently supports Microsoft Windows only; we do not warrant compatibility with any particular device, hardware, operating-system version, or configuration, and incompatibility of Artemis with your system does not create a refund right — the free trial exists precisely so you can verify compatibility before you pay.
Trial Access is a discretionary courtesy provided free of charge. As set out more fully in the User Agreement: we may revoke, suspend, expire, or decline to honor any trial key or Trial Access at any time, for any reason or no reason, without notice; Trial Access conveys no entitlement to continued access, to any future trial, to any feature, or to any particular paid-plan price; trial keys are single-use, non-transferable, may not be sold or redistributed, and may be bound to a single device; and the revocation, expiry, or non-renewal of any Trial Access never creates any refund, credit, or compensation right, because nothing was paid for it.
Artemis is digital content and a digital service delivered by download and online activation, not a physical good. When you complete a purchase: your license or entitlement is created immediately; the software is available to you immediately; and performance of the Services for your benefit begins immediately. By purchasing, you request this immediate delivery and immediate commencement of performance. Where the law of your jurisdiction conditions the start of performance, or the loss of a withdrawal right, on your express consent and acknowledgment, that consent and acknowledgment are collected as a separate affirmative step at the point of purchase, as described in Sections 15 and 16. This immediate-delivery structure is a further reason all sales are final: once delivered and activated, digital software cannot be "returned."
Subscriptions renew automatically at the end of each Billing Period and continue to renew until cancelled, as described in the User Agreement's billing and automatic-renewal articles. The price, composition, and billing interval displayed to you at checkout — or, for a plan change, in the plan-change flow at the time you confirm the change — control your Subscription, whether your plan is a preset tier or a Plan Configuration you composed. Each renewal charge is at the then-current price for your plan or Plan Configuration and is as final and non-refundable as an initial charge.
Where you were informed of the renewal terms — including the recurring price and billing interval — when you first subscribed (or when you last confirmed a plan change), a renewal of your existing Subscription is a continuation of that Subscription, not a new purchase, and does not start any new withdrawal, cooling-off, or refund window, except where applicable law provides otherwise. Your protection against unwanted renewals is cancellation, which you can effect at any time before the renewal date (Section 8), together with any renewal reminder or notice that applicable automatic-renewal law requires us to send, all as described in the User Agreement.
Plan changes. Where configurable plans are offered, you may change your Plan Configuration; changes take effect as displayed in the plan-change flow. Unless the flow states otherwise, upgrades and module additions take effect immediately (with the charge displayed in the flow, and access to an added module beginning only when its charge is applied), and downgrades and module removals take effect at the next renewal, with no credit for the current period. No plan change entitles you to a refund, credit, or offset of amounts already paid for the current or any prior Billing Period — including where you remove add-on modules, move to a lower-priced tier or configuration, or change billing intervals — except as the plan-change flow expressly states or as required by applicable law.
Price changes. As set out in the User Agreement, we may change the price of any plan, add-on module, Plan Configuration, or one-time offering at any time at our sole discretion. For an existing Subscription, a price change does not affect the Billing Period you have already paid for and takes effect only at a subsequent renewal after reasonable advance notice of the new price — far enough before the renewal that you can cancel before it takes effect; you can always cancel before that renewal to avoid the new price, and continuing past the renewal after notice constitutes acceptance of it. No price change — increase or decrease, to your plan or to any other plan or offering — entitles you to a refund of any amount already paid, including where a price is later lowered, a promotion is later offered, or a plan you purchased is later restructured, repriced, or withdrawn.
You may cancel a Subscription at any time. Cancellation stops all future renewals and takes effect at the end of the current paid Billing Period: you keep access for the remainder of the period you have paid for, and you are not charged again. Cancellation does not entitle you to any refund of the current period, any prior period, or any part of either, except as required by applicable law.
You may cancel by any of the following means, whichever you prefer, and cancelling is at least as easy as subscribing was — no phone call, no retention process, and no step beyond those required to subscribe:
Please include the email address or order reference used at purchase so that we can locate your account quickly. Contacting us is never a precondition to cancelling — the self-service paths above work without it.
Availability is limited and discretionary. The one-time Founder (lifetime) plan is offered only occasionally, in quantities we set at our sole discretion for each offering — which we may increase, decrease, or close at any time — at times chosen at our sole discretion, on a first-come, first-served basis while we keep the offering open. We are under no obligation to offer the Founder Plan at any time, to re-offer it after any offering ends, to announce any offering in advance, or to make any particular number of Founder Plan purchases available, and we may modify or withdraw any Founder Plan offering at any time. The unavailability of the Founder Plan at any given time — including its closure during an offering, or our decision not to hold further offerings — creates no claim, credit, or refund right for anyone, including existing Founder purchasers and customers who purchased a Subscription while the Founder Plan was unavailable.
Founder purchases are final. The Founder Plan is a one-time, non-recurring purchase; it is not a subscription and does not renew. Every Founder Plan purchase is final and non-refundable to the same extent as every other purchase under this Policy. Existing Founder purchases remain honored under, and their scope and limits are defined solely by, the "operational lifetime" provisions of the User Agreement, which govern and control over any contrary or additional statement anywhere else. The Founder Plan grants access for the operational lifetime of the Artemis service; it is not an unconditional or perpetual guarantee that the Artemis service will remain available indefinitely, and a discontinuation of the Artemis service is governed by the User Agreement's service-discontinuation provisions and does not in itself entitle you to a refund, except as required by applicable law and except that, if we permanently discontinue the Artemis service within twenty-four (24) months after your Founder purchase, you will receive the pro-rata or other good-faith accommodation described in the User Agreement.
For the avoidance of doubt, and without limiting the generality of Section 3, none of the following creates any refund, credit, or compensation right, in whole or in part (in each case except to the extent a refund is required by applicable law):
This Policy does not apply where, and to the extent that, a refund is required by applicable law, and nothing in this Policy (or in the User Agreement) waives, excludes, restricts, or modifies any right or remedy you have under mandatory consumer-protection law of your jurisdiction that cannot lawfully be waived, excluded, restricted, or modified by agreement — including any restitution applicable law requires upon a valid disaffirmance by a person lacking contractual capacity (which, to the fullest extent that law permits, will be net of the value of the Services accessed). Where applicable law requires us to provide a refund, we will provide it in the manner, in the amount, and within the time that law requires, and where that law prescribes how a required refund is to be computed (for example, a proportionate refund for services not yet supplied), that computation controls. This savings clause preserves only what applicable law mandates; it is not an independent promise of any refund, and it does not create, enlarge, or imply any refund right beyond what that law itself requires. Sections 15, 16, and 17 apply this clause to particular jurisdictions; Section 18 applies it generally.
Elapsed period and usage. This paragraph never applies to, and never reduces, a refund whose amount or method of computation is fixed by mandatory law (including a statutory time-based pro-rata withdrawal refund); it operates only on the other cases described below, and where mandatory law prescribes the amount or method of computing a refund that law requires, that law controls over this paragraph. In every other case where any refund consideration applies at all — a law-required case in which the applicable law itself permits such factors, or a discretionary goodwill review we elect to conduct under Section 14 — eligibility and amount may take into account how much of the current Billing Period has elapsed and your usage of the Services during it, and a request made after a substantial portion of the period has elapsed, or after substantial use of the Services, may not qualify or may qualify only in part, in each case to the extent applicable law permits. This paragraph limits the narrow carve-outs described in this Policy; it does not create any refund right.
If a charge appears on your PayPal account or underlying payment method that you did not make or authorize, we want to know immediately — payment fraud harms you and us alike. The process in this section is a payment-security and fraud-resolution process, not an exception to this Policy's no-refund rule: the correction of a verified unauthorized or fraudulent charge is the undoing of a payment that should never have occurred, not a refund of a valid purchase, and nothing in this section entitles anyone to a refund of a charge they in fact made or authorized.
To pursue an unauthorized-charge claim: (a) contact us at dre@artemisvrc.com promptly after the charge appears; (b) identify the specific transaction by date and amount; and (c) provide reasonable supporting information, which may include correspondence with your bank or other financial institution. Upon our good-faith verification, we will work with you in good faith to resolve the matter, which may include issuing a refund or reversal of the affected charge. As part of resolving a verified claim we may also take steps to secure the affected account, such as requiring a password reset, invalidating sessions, or unbinding devices.
This process is a voluntary good-faith resolution path and is not your exclusive remedy; it does not limit your rights under Section 21 (payment-provider rights) or under applicable law. Knowingly false claims of unauthorized activity — including claiming a charge you made was unauthorized in order to obtain both the money and the service — are fraud, are a material breach of the User Agreement, and are subject to its enforcement provisions, including termination and device and IP blocklisting.
We correct genuine billing errors. If, due to an error by us or our payment processor, you are charged (a) twice for the same order or Billing Period, (b) for a Billing Period beginning after the effective date of a cancellation you validly made, or (c) an amount different from the price then in effect for your plan and disclosed to you for that renewal or plan change — noting that a price lawfully changed under the User Agreement's billing article after notice, or a renewal at the then-current price for your configuration, is not a billing error — contact us at dre@artemisvrc.com within a reasonable time after the charge, identifying the transactions by date and amount, and upon verification we will reverse or credit the erroneous charge or the erroneous portion of it; a report outside that time is still honored, subject to applicable limitation periods. Like Section 12, this is a billing-integrity correction, not an exception to the no-refund rule: correcting a charge that our systems should never have made is not a refund of a valid sale, and this section does not apply to charges that correctly reflect the plan, price, and interval you selected.
We may, in our sole discretion, elect to review a particular request as a matter of goodwill. Any accommodation we make in such a review is voluntary, case-by-case, and one-time; it is not an admission, does not waive or modify this Policy, does not establish any precedent or course of dealing, and creates no entitlement for you or anyone else to the same or any similar accommodation in the future. We are under no obligation to conduct a goodwill review at all, and a goodwill review may take into account the elapsed-period and usage factors described in Section 11. No statement by any community member, moderator, or support channel that a refund "should," "will," or "can" be issued modifies this Policy or binds us.
If you are a consumer habitually resident in the European Union or the European Economic Area, the following applies to you notwithstanding anything else in this Policy:
If you are a consumer in the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you rights equivalent to those in Section 15: a 14-day cancellation right; its loss for digital content where you gave express consent to immediate supply and acknowledged the loss of the right, confirmed on a durable medium; and, for Subscriptions begun at your express request, a proportionate charge for service supplied before you cancelled with the remainder refunded.
Separately, the Consumer Rights Act 2015 gives you statutory rights that cannot be excluded: digital content must be of satisfactory quality, fit for purpose, and as described, and services must be performed with reasonable care and skill, with statutory remedies (including repair, replacement, or price reduction up to the full price) where they are not. Nothing in this Policy excludes, restricts, or affects those rights or remedies. This Policy's no-refund rule applies to change-of-mind and the other circumstances described in Section 10; it never applies to a valid statutory claim that digital content or a service failed to conform to those requirements.
If you are a consumer in Australia: the Australian Consumer Law does not provide a change-of-mind or cooling-off refund right for purchases of this kind, and this Policy's no-refund rule applies to change of mind and the other circumstances described in Section 10. However, nothing in this Policy or the User Agreement excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted, or modified.
If the Australian Consumer Law applies, our goods and services come with guarantees that cannot be excluded: you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage; you are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent we are permitted by law to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to resupplying the services or paying the cost of resupply. Nothing in this Policy is a representation that these guarantees do not exist or that remedies for their breach are unavailable.
These principles apply worldwide: this Policy does not exclude, limit, or modify any right or remedy you have under the mandatory consumer-protection laws of your country or state of residence that cannot be excluded, limited, or modified by agreement, and where any provision of this Policy conflicts with such a law, that provision applies to the maximum extent permitted and the mandatory law controls as to the remainder. This Policy is otherwise governed by the laws of the State of Florida, USA, as provided in the User Agreement; if you are a consumer habitually resident in a jurisdiction whose law grants you mandatory protections, that choice of Florida law does not deprive you of them.
If a payment is refunded, reversed, or charged back — for any reason and by whomever decided — the license, Subscription period, or entitlement that payment purchased ends immediately. Money back means license back: you cannot keep both the payment and the service it paid for. This applies to every purchase, including the Founder Plan (a Payment Reversal of the Founder purchase ends the Founder entitlement), and it applies whether the reversal originates with us, with PayPal, or with your bank or other financial institution.
Where applicable law entitles you to a partial refund by way of price reduction or a similar remedy that does not rescind your purchase (for example, a price reduction for non-conforming digital content under the UK Consumer Rights Act 2015), that partial refund does not end your entitlement. Only a refund or reversal that rescinds the purchase, or a Payment Reversal of the full charge, ends the corresponding entitlement.
Accounts, devices, and network addresses associated with payment fraud, chargeback abuse, knowingly false unauthorized-charge claims, or an abusive pattern of Payment Reversals (such as repeatedly purchasing, consuming, and reversing charges) may additionally be suspended or terminated for cause under the User Agreement and may be blocklisted using the hashed device identifier and IP-address mechanisms described in the Privacy Policy. Evading such an enforcement action — including by new accounts, new devices, altered device identifiers, or new payment methods — is itself a material breach, and no refund arises from any enforcement action.
This section states the consequence of a Payment Reversal — the ending of the entitlement the reversed payment purchased — and is not a penalty for raising a good-faith dispute. It does not limit any remedy you are entitled to under applicable law, and where you receive a partial refund required by law (for example, a proportionate EU withdrawal refund under Section 15), your entitlement ends as of the date from which the law computes that refund, not retroactively.
We may modify, replace, or update this Policy at any time, at our sole discretion, as described in the User Agreement's changes article. Changes take effect when posted, reflected by the updated effective date shown above; for material changes we will provide notice (by posting the updated Policy and/or by email). Continued use of the Services after a change's effective date constitutes acceptance of it; if you do not agree to a change, your sole remedy is to cancel and stop using Artemis. A change to this Policy does not apply to a dispute that arose before its effective date — the version in effect when the dispute arose governs that dispute. We maintain an archive of superseded versions of this Policy, and you may request any prior version at dre@artemisvrc.com. No modification of this Policy, the User Agreement, or the Privacy Policy creates any refund right.
Please contact us first — we resolve issues quickly, and most matters are settled faster by email than through a formal dispute. That said: this Policy governs our own refund practices only. It does not purport to override, waive, or limit the dispute and buyer-protection processes offered by PayPal, or any chargeback or dispute rights provided by your bank or other financial institution. Those payment-provider processes operate independently of this Policy, are not waived or limited by it, and remain available to you; equally, the outcome of a payment-provider dispute neither enlarges nor diminishes your rights under this Policy or under applicable law, and a payment-provider outcome in our favor does not extinguish any statutory right you retain against us. In any payment-provider dispute we may present our records of the transaction, including license issuance, activation, and session records, as evidence of delivery and use.
For anything covered by this Policy — cancellation help, an unauthorized-charge report (Section 12), a billing-error report (Section 13), a statutory-rights request (Sections 15 through 18), or any other question — contact dre@artemisvrc.com. Please include the email address or order reference used at purchase, your public ARTEMIS account handle if you have it, and, for payment matters, the transaction date and amount, so that we can locate your account and respond quickly. Contacting us is never a precondition to exercising a self-service cancellation path (Section 8) or a right you hold under applicable law.
This Policy is part of your agreement with us and is incorporated into the User Agreement; the User Agreement's provisions on interpretation, severability, entire agreement, no reliance, and survival apply to this Policy. If any provision of this Policy is held unenforceable, it will be reformed to the minimum extent necessary and enforced to the maximum extent permitted, and the remainder of the Policy will remain in full force. Section headings are for convenience only. Our failure to enforce any provision is not a waiver of it. Only the posted version of this Policy, or a written amendment issued by us, can modify it; no oral or informal statement — including Discord messages, support replies, or marketing materials — modifies this Policy or creates any refund right.
Artemis Group Tools · Contact: dre@artemisvrc.com · Privacy Policy · User Agreement · Refund Policy